Frequently Asked Questions

Please read our FAQ before sending us a message.

The delivery charges for orders from the Online Shop vary depending on the location and weight of the package. Please note that additional fees may apply for expedited or international shipping.

Yes, we offer free shipping on orders that meet certain criteria. Eligibility for free shipping is typically based on factors such as order value, specific promotions, or membership status. Please refer to our website or promotional materials for more information on any ongoing free shipping offers.

Delivery times vary depending on several factors such as shipping method, destination, and current order volume. Typically, orders are delivered within 3-5 business days, but please allow for additional time during peak seasons or promotional periods.

The Online Shop prioritizes the security of your data and ensures a safe shopping experience. We employ industry-standard encryption protocols to protect your personal information during online transactions. Additionally, we adhere to strict data protection guidelines and regularly update our security measures to safeguard your data from unauthorized access. You can trust that your information is secure when shopping with us online.

After placing an order, our system immediately confirms your purchase and sends you an email notification for order confirmation. Our team then proceeds to process and pack your order with utmost care. Once your order is ready for shipment, you will receive another email notification with the tracking details. Please note that the exact timeline for processing and shipping may vary depending on the product and shipping method chosen. Rest assured, we strive to ensure prompt delivery and keep you updated every step of the way.

Yes, you will receive an invoice for your order. The invoice will be sent to the email address associated with your account or provided during the checkout process. It will include detailed information about your order, such as the items purchased, quantities, prices, and any applicable taxes or fees.

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